Kohler At Home at The Old Course Hotel Store Information
General Information
Thank you for visiting Kohler At Home at The Old Course Hotel. If you wish to make a purchase offline or are looking for specific information about your order, products, or the exchange policy, please feel free to contact us via the e-mail link, phone number or postal address below.
Kohler At Home at The Old Course HotelSt Andrews
Kingdom of Fife
Scotland
KY16 9SP
Telephone: +44 (0) 1334 474371
Facsimile: (01334) 475234
Reservations: reservations@oldcoursehotel.co.uk
Your Order
Your order will be put in place following approval from your credit card company for the charges.
All goods are subject to availability. If your requested item is unavailable we will contact you to advise when the item may be available at which time you may cancel your order if this is not suitable.
UK deliveries will be sent as soon as possible. We reserve the right to a full 30-day delivery however in most cases orders will be processed within 2-3 days.
European orders are sent by airmail and will require to be signed for. Delivery times can vary. Orders to non EEC addresses, USA, Japan, Canada and Australia all required to be signed for and under normal circumstances will reach you within 7-14 days.
Postage
Postage charges will be added to orders as shown below:
| Within the UK | £5.00 per order |
| Within Europe | £15.00 per order |
| Posting to USA | £20.00 per order |
| Rest of the World | £35.00 per order |
All items are sent first class by Royal Mail.
We accept no liability for any times which are misplaced by the Royal Mail and recommend you take out appropriate insurance to cover against this possibility. Should you wish your item sent by guaranteed delivery please contact us for prices.
Jigger Inn Crockery Postage
| Each Postage to UK | £12.50 |
| Each Postage to Europe | £32.50 |
| Each Postage to Asia / Australia | £39.00 |
| Each Postage to USA | £38.00 |
| Set 4 Postage to UK | £45.00 |
| Set 4 Postage to Europe | £120.00 |
| Set 4 Postage to Asia / Australia | £150.00 |
| Set 4 Postage to USA | £145.00 |
Refund/Cancellation Policy:
We will refund, exchange or replace items which are defective, have been sent by us incorrectly or are damaged in transit provided you notify us within 14 days of receipt of the goods.
We require that you retain proof of posting for any returns.
Should you wish to return goods to us for any other reason you are entitled to a full refund within two months of receipt of the goods by you provided the items are in saleable condition. In this type of return the postage will be at your own cost.
Security Policy:
All transactions take place over a secure server and are encrypted within the e-commerce software.
Contact address and email details may be used by the Old Course Hotel, Golf Resort & Spa for marketing purposes. Should you prefer not to receive this type of communication with us please email sales@oldcoursehotel.co.uk.
